A credit note (or credit memo) reduces the amount a customer owes against a previously issued invoice. It is used for returns, overcharges, or corrections — and it keeps your books accurate without deleting the original invoice. This credit note template references the original invoice and records the credited amount.
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Set the document title to "Credit Note", reference the original invoice number in the notes, and list the credited line items with the reason for the credit.
A credit note reduces what a customer owes on a previously issued invoice — used for returns, overcharges, or agreed corrections — without deleting the original invoice.
Editing an issued invoice breaks your audit trail. A credit note documents the adjustment as a separate record, keeping both the original and the correction on file.
Not necessarily. It can refund money, or it can reduce the balance owed on an open invoice, or be applied against a future invoice as a credit.